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Privacy Policy

This page informs you of our policy regarding the collection, use, and disclosure of personal data when you visit Telema website and the choices you have associated with that data. We confirm to process personal data in compliance with applicable personal data protection laws, including the Regulation of the European Parliament and the Council (EU) 2016/679 (GDPR).

It is possible to visit Telema website without leaving any identifying personal data for us. However, be aware that we do use cookies on our website. Moreover, sharing your personal data with us is necessary when you send a query through our site. By using our website you agree to the collection and use of information in accordance with the Policy.

We may update our Privacy Policy from time to time. The changes will take effect immediately. Current version of the Policy will always be available our our website

Terms and definitions

Consent of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

Controller means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

Data subject is any person whose personal data is being collected, held or processed

Personal data means any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third party means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

Data Controller

Company name: Telema AS
Address: Kristiina 15, Tallinn, Estonia 10131
Phone: +372 651 0650

Types of Data Collected

While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (hereinafter referred to as “Personal Data”). Personally identifiable information may include, but is not limited to:

Email address;
Phone number;
Company name;

Tracking data, including information such as your computer’s Internet Protocol (IP) address, browser type, browser version, how the site is accessed, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

How data is collected and used

Cookies and Tracking Data

We use cookies and similar tracking technologies to track the activity on our website and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. It allows the website to remember your activities and preferences so that you would not have to re-enter them when you move from one page to another or return on the site.

Please be aware that the website also uses persistent cookies that are stored on your computer even after exiting browser. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Also, you can delete all the cookies that have been previously saved on your computer from the settings of your web browser.

The information collected as statistics of the website browsing is used anonymously and we do not match it to any particular physical person. Telema can use website visitors’ statistics to analyse the trends and demographics of the website visitors but we do not create individual profiles of visitors.


If you want to get more information about our solutions or to apply for a vacancy, then sharing your personal data with us is necessary. Queries can be submitted by filling in the appropriate contact forms on our website or by sending an email to the address

After we have responded to your query, we may keep your personal data to facilitate further communication with you. However, we will ask for the consent of the data subject for that. If you have not given your consent for such processing of personal data, we will not process your personal data for this purpose.

Disclosure of data

For the purpose of processing personal data listed in this section, Telema employees can access the data. The personal data can also be accessed by the partner providing IT services for us. We implement appropriate technical and organizational measures to ensure safety of the personal data.

Telema will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

We may employ third party companies and individuals to facilitate our website, to provide the website on our behalf, to perform website-related services or to assist us in analyzing how our website is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Google Analytics

Telema uses automated tool Google Analytics to collect and analyze the above data. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. You can also opt out of Google’s use of cookies or device identifiers by visiting Google’s Ads Settings.


When you have given a consent for us to send you emails, Telema may collect statistics about your activities on the message, for example, did you open the message, which links did you click, which devices did you use and what are their technical specifications. Such information is saved in the contact’s history. To collect such statistics we use automated tool MailChimp.

Your consent will not expire, but if you no longer want to receive marketing communications, you can conveniently exit from the mailing list by using the link (“remove from the list” or “unsubscribe”) found at the end of the message. You are also entitled at any time to object the processing of your personal data for direct marketing purposes.


We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Your Rights

You can have the right, upon request:

to view your personal data;
to correct your personal data;
to delete your personal data;
to transfer your personal data;
to withdraw your consent.

In certain cases, you have the right to demand restriction for processing of your personal data and the right to object processing of your personal data. You can exercise your rights in accordance with the terms and conditions based on GDPR and other local regulations.

If you believe that your privacy has been compromised, please contact us by the email address below. You also have the right to file a complaint to the data protection supervisory authority of the country of your residence.

With any questions, please feel free to contact us by e-mail: