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Onboarding suppliers

Here are 6 tips to succeed in supplier onboarding and encouraging them to send your company e-invoices.

  1. Project has a clearly worded goal – ie. “By the end of the year 60% of all invoices are e-invoices, saving each employee 5 hours monthly.”
  2. Project has one active owner.
  3. Top management is aware of the project and supports it.
  4. Emplyees are notified, what is the project goal and why e-invoicing is implemented.
  5. Business partners’ IT capabilities to send and receive e-invoices are taken into account – it is usually lower than expected.
  6. All parties involved inside the company have enough information to instruct suppliers.

Afterwards it is possible to move on to the supplier onboarding action plan.

  1. Analyse which partners are capable to send e-invoices.
    Upon request Telema can provide exact information about which of your partners are capable for e-invoicing. Just forward your suppliers list (company name and reg. number) to
  2. Create your suppliers a message
    Group your suppliers based on the amount and complexity of invoices, suppliers technological capabilities (either paper, PDF or e-invoice) and suppliers’ destination (local or foreign).
  3. Set automatic replies for purchase invoice inbox
    Good practice is to set automatic replies for your purchase invoice inbox in which you inform your suppliers of implementing e-invoices.
  4. Notify your suppliers regularly and keep track
    Consistent communication is the key for a successful onboarding. Use sample letters to notify suppliers of your preference of receiving e-invoices. At the same time keep track of the responses.
  5. Measure results
    Regularly monitor the percentage of e-invoices. Do it monthly or quarterly, according to your company goals. Calculate how much your company has saved and celebrate smaller and bigger achievements.

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